Due to volume increases and Covid restrictions, all carriers are experiencing delivery delays of up to 15+ business days.
Effective date: June 8, 2008
Any personal information that you provide to Ergon either implicitly or explicitly will be used for internal purposes only and will not be shared except as described in this Privacy Statement.
Our Collection and Use of Your Personal Information
We use the information we collect when you log on and visit different sections of our Site to help make our Site, products and services more useful to you. The types of information we may collect, retain and use include the following:
Site Use Information
In general you are free to visit our Site anonymously, without telling us who you are or revealing any information about yourself. Information such as your IP address, Browser type, navigation pattern, cookies, and referring site may be implicitly collected automatically as you use this site. Ergon uses this information, in conjunction with information from other sources, to enhance your experience on our Website and as research for offering services that we think will better meet your needs. We may create compilations of information that is not personally-identifying and provide this data to other companies to help them understand the demographics of our customers. If you do not wish to have such personal information collected, Ergon requests you do not complete any forms on this site that request personal information, and that you refrain from browsing the site.
Information You Provide to Us
You are not required to register in order to access our Site or to browse in Ergon-bike.,com. However, if you wish to make a purchase from Ergon-bike.com, send us an email, subscribe to our newsletter, or submit a request for additional information about our company or products we collect information from you (“Personally Identifying Information”). You may be asked to provide, for instance, your first and last name, email address, street address, telephone number, fax number, company name, and credit card, billing and shipping information. We may also ask you to provide other optional information, such as how you heard about us or areas of particular interest. Your Personally Identifying Information is stored on our U.S. & German based servers [or those of our third party providers] which are password protected or accessible to a limited number of authorized staff. If you send us an email, we will retain your email address after we send our response. We may use your Personally Identifying Information to respond to your inquiries, to process transactions requested by you, to contact you in connection with products or services which may be of interest to you, to send you newsletters or additional offers, to allow you to access your information or for other purposes. If we send you offers or information about other companies, we do not share your information with the company providing the offer. NOTE: existing site at newsletter sign up says you won’t share or resell information.]
Ergon –bike.com is operated by Ergon USA, Inc. Additional support may be provided by other third party vendors, such as payment processing and shipping. If you make a purchase at the Ergon-bike.com. website you will be providing information to Ergon USA, Inc. You are not required to register to ship, but must provide billing and shipping information if you decide to make a purchase. When you make a purchase at Ergon–bike.com we give you the option of creating an account, where your personal information, including credit card information, billing and shipping information and other personal information you provide us is stored. We keep this information to make your checkout more convenient. We may retain and use your name, telephone number, postal and electronic mail address – unless you tell us not to. After you make a purchase, you will receive an email confirming your purchase and inviting you to join our mailing list. You can choose to join or to opt-out as described in the email.
Because of the nature of our business, our products and services are not designed to appeal to minors, and therefore we do not knowingly attempt to solicit or receive any information from children. Our terms and conditions of use require that any registration may only be made by those over the age of 18 years old. By using our services, you are representing that you are at least 18. If we know that information is being provided by a child under the age of 16 we will not collect the information without parental consent or parent notification, which will include the opportunity for the parent to prevent the use of the information or to prevent the child’s participation in the activity.
We recognize that protecting children's identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents. We encourage parents or guardians to monitor the use of the internet by children. Parents are also encouraged to use parental control capabilities within their internet software to assist in their efforts to limit access to certain sites.
Sharing Non-Personally Identifiable Information
We may share with third parties information, including behavior profiles, which is based on our experiential or other data which does not personally identify any of our users. We may share this non-personally identifiable information with our agents, outside vendors or third parties who perform functions on our behalf (such as providing marketing or customer assistance).
Disclosing Information to Third Parties
We do not share, rent or sell Personally Identifying Information to any other company, person or agency. We do not disclose Personally Identifying Information to other companies or persons for commercial or direct marketing purposes.
We may disclose Personally Identifying Information (1) if you request or authorize it; (2) to complete a request or transaction for you; (3) in response to a subpoena, court order or a specific request by a law enforcement agency, or otherwise as required by law; (4) to enforce our Terms and Conditions of Use or other agreements or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g. to a consumer reporting agency for fraud protection, etc.); (5) if the disclosure is done as a part of a purchase, transfer or sale of our services or our assets (e.g., in the event that substantially all of our assets are acquired by another party, Personally Identifying Information about our Site users may be one of the transferred assets); (6) to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing or mailing assistance, customer service, etc.); or (7) to others as described in this Privacy Statement.
California Privacy Rights
California law requires that if you share information with any other company – affiliated or unaffiliated – that they will use to directly market to that person, then you must be prepared to disclose to your customers (on their request) the names and address of the recipients of that information and the type of information disclosed during the last calendar year. If you provide an “opt-out” of sharing for direct marketing purposes, then your response to requesting customers only has to be that they can opt-out of such sharing with an explanation of how to opt out. Ergon does not disclose your personal information to any other company for commercial or direct marketing purposes.
Inapplicability of Privacy Policies of any Linked Sites or Other Parties
Our Site may have links to other websites. We do not exercise control over any information you give to any other entity, even if that information was provided after linking to the entity requesting the information from our Site. We are not responsible for the privacy practices of any third parties or the content of linked sites, although we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites.
Your Access to Your Information and Opting Out
If you have provided information and wish in the future to update or change your information, or if you wish that we stop using this information, you can describe how access will be permitted: email us at firstname.lastname@example.org and we will update or delete your information or, at your request, remove you from our email distribution list. You may unsubscribe to our newsletter service by clicking “unsubscribe” at the bottom of the newsletter or you can follow the link on the newsletter to update your preferences. Alternatively, you may, at any time, direct us to change your information by submitting corrected information to us by mail at the address below. Please be aware that we will remove your information but that it may take up to 30 days to process your request.
If you make a purchase at Ergon-bike.com you may view your open orders by clicking on the My Basket link on our online store page.
Information you provide through our Ergon-bike.com is protected by : Verisign SSL (Secure Sockets Layer) security technology to encrypt information while it is in transmission over the internet, but any information you provide us by email is unencrypted and not secure. Data transmission over the internet is never 100% secure.
While we take reasonable measures to prevent the loss or misuse of the information that you provide to us, including but not limited to, your Personally Identifiable Information, due to factors beyond our control, we do not guarantee that your Personally Identifiable Information or any other information collected by us will be completely secure from misappropriation by hackers or other third parties or from other criminal activities.
We welcome your questions and comments.
By using this Site, you are agreeing to the terms and conditions of this Privacy Statement. IF YOU DO NOT AGREE WITH THIS PRIVACY STATEMENT, DO NOT USE THIS SITE. We reserve the right at our discretion to change, modify, add, or remove portions of this Statement at any time.
(c) Copyright 2008 by Ergon USA, Inc. All rights reserved.
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