Returns and Exchanges

We cannot offer returns, exchanges, or refunds on Ergon products that have been installed or used.

We cannot offer returns, exchanges, or refunds on Ergon products purchased from another online or local retailer.

All Sale and Discontinued item purchases from this site are final. Thank you for your understanding.

 

Return & Exchange Policy

Customers may return or exchange products purchased through this site during the 10 days following delivery of shipment and obtain a refund of purchase price paid excluding shipping and handling charges. The customer is responsible for all shipping and handling charges on any return or exchange.

If you have received damaged, defective or incorrectly shipped merchandise please notify us immediately. Ergon will provide a prepaid shipping return label only for damaged, defective or incorrectly shipped merchandise.

In order to return a product, you must contact us for a Return Form. Products must be returned in the original packaging, unopened, unused, and uninstalled. Be sure to return all material and components from the original packing. Shipping and handling charges are not refundable. Damage and missing part(s) restocking fees may apply. The customer is responsible for and must prepay all shipping and handling charges for the return shipment and you assume all risk of loss or damage to product while in transit to Ergon. The customer must ship the product insured and prepaid. Refunds won't be made for product damaged during shipping. If you return product without a Return Form, beyond the Return Form validity period of 10 days, or without proper packaging, Ergon retains the right to either refuse delivery or charge you a restocking fee. Please allow up to 4 weeks to see a credit your credit card account.

Sorry, we cannot process refunds or exchanges on Ergon products purchased from another Ergon retailer.

 

Clearance and Sale Product Return and Exchange Policy

Sale and Clearance products are not eligible for return or exchange. All Sale and Clearance product sales are final.  Thank you for your understanding.

 

Request an Return Form for a Return or Exchange by emailing orders@ergonbike.com or contacting us