Shipping Terms

Orders auto-process 7 days a week from southern California. All orders ship from southern California. Orders placed on Saturday and Sunday ship the following week. If there should be any unforeseen delay in shipment your will be notified by email. If a product is out of stock you will be immediately refunded. Due to our third party fulfillment process, we are unable to expedite orders. Shipping prices cover shipping fees in addition to shipping materials and handling.

US Orders

  • Orders ship within 2-5 business days after they are placed.
  • Delivery transit times within the US will vary from 1-4 business days based on delivery location from southern California.
  • All orders shipped within the US ship via UPS Ground.

 

Canada Orders

  • Orders ship within 4-8 business days after they are placed.
  • Delivery times to Canada take 1-3 weeks due to US Postal transit times and the Customs process.
  • Canadian customers are responsible for any additional taxes or duty fees upon import. 
  • All orders shipped to Canada ship via US Postal.

 

International Orders

Sorry, we cannot ship to addresses outside of the US or Canada. To purchase Ergon in your country, please contact your local bicycle retailer.


If you have a question regarding our shipping policy or shipping timeline, please contact us.