Shipping policy
Orders automatically process 7 days a week from Los Angeles, CA. All orders ship via US Postal from Los Angeles, CA. Orders placed on Saturday and Sunday ship the following week. If there should be any unforeseen delay in shipment you will be notified by email. If a product is out of stock you will be immediately refunded. Due to our third party fulfillment process we are unable to expedite, cancel, or edit orders. Shipping prices cover shipping fees, shipping materials, and handling.
- Orders ship in 3-5 business days after they are placed.
- Processing and shipping delays can happen due to high order volume, observed US holidays, weather, etc.
- Once you have submitted your order, we are unable to cancel, edit, or add discount codes to the order. Please make sure to review your order carefully before paying.
- Delivery transit times within the US will vary from 2-5 business days based on delivery location from southern California.
- Ergon is not responsible for carrier delays or stolen packages.
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All orders ship via US Postal.
International Orders
Sorry, we cannot ship to addresses outside of the US. To purchase Ergon in your country, please visit our International page, contact your local bicycle retailer, or visit your favorite online retailer.
If you have a question regarding our shipping policy or shipping timeline, please contact us.